British Telecom Recruitment 2022 for Technical Management Professional in Gurugram

  • Full Time
  • Private Jobs
  • Gurugram
  • Posted 6 months ago

British Telecom

LAST DATE FOR APPLY: Jun 25, 2022, 4:29:00 AM

Naukri in British Telecom 2022

 

Naukri in British Telecom, this company is releated to Telecom sector. Which needs job persons or employees who are eligible to apply for the British Telecom

company recruitment 2022. So applicants are invited application for the recruitment to the post of Technical Management Professional  .So any interested applicant kindly

read this job post carefully in details bellow and take the necessary action to getting the jobs.

hindjobs.org wish you all the best.

 

POST NAME:

Technical Management Professional

JOB LOCATION:

India-Gurugram

JOB TYPE:

Full time

 

JOB FUNCTION:

Customer service

SALARY:

competitive

 

SKILLS & EXPERIENCE:

CCNA certified.

Graduate with minimum of 5+ years of professional experience within  technical/telecom domain/ environment.

Solid understanding of ITIL methodology and demonstrated proficient in the ITIL v3 framework

 

RESPONSIBILITIES:

Dealing with all accelerations from client/SRM/account group in view of ticket Severity/SLA and make a proper move.

Be mindful of all the open P1 and P2 tickets which are in risk.

Evaluate Customer Business Impact: High effect on consumer loyalty and maintenance in view of the client experience. Because of time-delicate nature of the work, potential for monetary effect on the organization related with SLA punishments.

Escalate to maintainers, providers and BT groups on the ideal opportunity when the issue isn’t been tackled.

Support the NOC specialists proactively.

Progress audit – Ensure tickets are being settled/worked in like manner.

LAST DATE FOR APPLY:

Jun 25, 2022, 4:29:00 AM

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To apply for this job please visit bt.taleo.net.

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