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Technology Expert – SAP Technologies
Gurgaon, Haryana, India
QUALIFICATION & EXPERIENCE:
Candidate should have Bachelor’s degree in computer science, or a related study, or equivalent experience.
Strong understanding of our core Business systems and the implications / impact to the business when Information Technology infrastructure is degraded or unavailable.
Lead post-episode examination, utilizing the ITIL issue the executives interaction and associations with specialized groups to guarantee that reoccurrences are limited.
Occurrence Resolution handoffs alongside definite notes and a synopsis of the business effect and term to the Problem Management group.
Think in a calculated way, tackling issues and drive persistent improvement.
Guarantee any an open door for development is caught and/or heightened to the right discussion.
Survey new/changed answers for functional preparation and be comfortable with the comparing support model and related innovation ideas.
Keep up with the Major Incident Management processes and related apparatuses.
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